Receptionists Duties

Set thermostat to 70°
Turn on TV’s and set to a sports channel
Check on lobby and field tidiness (debris on field, cans/cones strewn about, deflated balls, etc.). If the field is not tidy, inform the incoming trainer.
Turn on music
Ensure Avila employees are dressed appropriately. Trainers should wear black shirt, black shorts, black calf-length socks. Any caps should be black and facing forward. Receptionists are expected to dress in smart-casual attire.

Activate RC notifications
Make sure Scrimmage and Private Lesson scores have been added to the Daily Training Schedules on the Google docs from the day before
Check Google Calendar for any scrimmage cancellations and document on the Daily Training Schedules
Inform corresponding trainers if there are any Baseline Assessments for the day
Identify 4 players from the previous day’s Check-in Form to receive S’s (Soccer IQ, Sport Codes, Statesmanship, Skills and TPS). Assign documentation to the trainer that worked with the players the previous day. Pick players who haven’t been given any S’s recently.
Invite players to scrimmages that have incomplete numbers. Confirm with a manager if players picked are suitable for the scrimmages.
Work on Todoist tasks that are assigned to you directly
Complete a Beginning of Shift Report by 4:00p using the following form:

Facility without receptionist	Workload will be handled by
Anderson Mill	Lakeway
Lakeway	Round Rock
Round Rock	South Austin
South Austin	Anderson Mill

Greet and acknowledge anyone who walks through the doors
Ensure players are checking in and using a wristband
Answer phone calls from managers and owner
Answer any RC calls and texts promptly, identifying your name and Avila location. Please make sure any correspondence with clients go through RC alone.
Inform managers of any client issues and important matters promptly. Add to Todoist and assign to a manager
If you make a sale, please send details to the managers
For hot leads (renewals, new clients etc), get a manager on the phone or complete the lead yourself
For players coming in for a Baseline Assessment, hand them a laminated poster titled “What to expect in a Baseline” and a red wristband.
Remind trainers to separate players according to age group
Keep lobby looking presentable
Reset televisions to a soccer game that have at least an hour left to play
Tidy up and stock restrooms when necessary

Tidy up the lobby
Assign closing duties to trainers (empty trash and place in garbage bins out back, sweep, wipe windows). No receptionists taking garbage out to the back.
Turn off TV’s
Turn off air-conditioning using the AC app ONLY
Get TPS scores for as many scrimmages as you can
Acknowledge lead trainer/manager before leaving