Avila Creative Soccer is seeking a Client Service Associate with great customer service skills, excellent social skills and basic sales experience. An ideal candidate would be someone who is comfortable making and answering phone calls, scheduling clients, and handling class inquiries and sales. Must be energetic, resourceful and highly organized with great multi-tasking skills.
Compensation: $16-20/hour
Days and Hours: Monday-Friday, (25 hours – flexible)
Location: Avila Creative Soccer – Anderson Mill (8863 Anderson Mill Rd, Suite 107, Austin, TX 78729)
Primary Responsibilities
Schedule and recruit players for classes
Answer inquiries about Avila Creative Soccer’s classes
Help new players sign up for classes and packages
Address client complaints and escalate to a senior trainer whenever necessary
Document and update player information on Google Suite
Qualifications
At least 2 years customer service experience in a fast-paced environment
Excellent customer service skills
previous sales experience
Solid verbal, written and interpersonal communication skills
Intermediate computer skills required (must be familiar with Google Suite)
Organized and detail-oriented
Ability to multi-task in a busy environment
Pluses
Experience with Mindbody Online or other booking/client management tools
Soccer-minded, understands the game of soccer
Client Service Associates will be required to use their own computer.
Make sure Baseline Assessment results were sent to you by trainers. If not,
Check google calender for special events today or the next 3 days. Remind Eryck if there is an upcoming event.
Check if there are any payment plans due today.
How many players did the trainers send to you to have you call for recruit
We’re Baselines results sent to you
Any scores missing from scrimmages or privates
Daily Mid shift tasks
Send the following numbers to Eryck:
•Ac /heat Turn On based on weather
•Send out results of baseline reports to parents – contact trainer who dod not submit scores
• List trials that need a follow up call with name and number – copy eryck and Marco
•Record which trainers are scheduled at which location for the day on trainer doc in google
•Send reminder to trainers of special private lesson notes
•inform trainers of baselines exams to expect
•Text no shows from day before with info graphic but first make sure they weren’t simply a Kate cancellations. By checking calender
• complete invites texts
• check calender and google doc to documents expected cancellations document cancelations before completing red flag report•Suggest which trainer should do what private lessons•For any scrimmage groups expecting less then 7 kids send the existing 7 kids expected a reminder
Miscellaneous
•Process all money same day
•If they buy scrimmage, Document the agreed group they will be in on appropriate daily training schedule
•If people buy a scrimmage online without contacting us create a list of people who need to be placed in scrimmages•Make sure that everyone who scheduled a base line – paid for the exam and if they haven’t paid make sure that their package includes the price of the exam•Process payroll once a week
•Remind/ Direct project manager ( rebeccca) to order offices supplies through quill
•pick up graphic orders from the printer and arrange for to trainers to pick up and dispersal
•Make sure trainer get paid for birthday parties ahead of time
•calender all free trials
•enter data from league matches onto the website using the games sheets which are screens shotted
•Manage the google calender
•Manage the google CRM doc