Policies & Cancellations

Policies & Cancellations

All players must read and acknowledge the following in order to play in Scrimmages & Private Lessons.

makeup policyscrimmage makeup2class cancellation2

 

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Cancellation & Make-up Policy

If you are unable to make Scrimmage/Private Lesson sessions, appropriate means of cancelling must be done. It is important to let us know of absences to avoid a fine ($25) and to help trainers know how many players to expect for the scrimmages and ensure we have enough to play both sides evenly. Using the Cancellation Page is the only valid method of canceling your classes. Texts and phone calls are not helpful. Same day notifications will be accepted.

If Scrimmages and Private Lessons are missed, it is possible to ask for a make-up IF 1) player filled out the appropriate cancellation form and 2) there are available scrimmaging spots. Make-ups will not be guaranteed.

All players must sign and acknowledge the Cancellation & Make Up Policy in order to play in scrimmages.

Sign Cancellation & Make-up Policy

 

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Scrimmage Make-ups

Scrimmages and Private Lessons have a "use it or lose it policy."

If Scrimmages and Private Lessons are missed, it is possible to ask for a make-up IF 1) player filled out the appropriate cancellation form and 2) there are available scrimmaging spots. Make-ups will not be guaranteed.
As noted above with our "use it or lose it policy," we do not guarantee make-ups. That said, we will try to accommodate you if we become aware of suitable availability and only within a 10-day period of the missed class. However, Private Lesson make-ups will be in the form of scrimmaging only, if available.

There is only one valid way to request the possibility of a make-up which is to fill out the following form: 

Make-up Form

Please note that we don't offer make-up sessions for our Private Lessons. We do, however, offer an assortment of specialized classes (Small Group and Specialty Skills Classes) that could be sampled as a replacement. Alternatively, you could attend one of our most valuable classes–Scrimmage Class, one time only as long as spaces are available.

 

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Cancel a Class

We understand that people need to cancel. No worries, just let us know. If you are unable to make your Scrimmage sessions, please let us know by filling out the form through the link below.

If you are unable to make sessions that are more than two days away, please fill out the Future Cancellation form. Otherwise, use the Same/Next Day Cancellation form. Scrimmages and Private Lessons have a "use it or lose it policy."

$25 fine for not informing Avila staff of absences

Please note using the links below is the only valid method of canceling your classes. Texts and phone calls are not helpful. Same day notifications will be accepted.

same/next-day Cancellationsfuture Cancellations